Frequently Asked Questions
iTRAIN SOLUTIONS™ Health & Safety Program
FAQs
When OH&S legislation changes, how is change in legislation
incorporated into the program? Do I have to re-purchase the program?
Changes in legislation in the OH&S Act are infrequent. However, when
changes do occur, updates are posted on the iTRAIN SOLUTIONS website and
we notify our customers by email. Updates are available for a small fee.
Does the iTRAIN SOLUTIONS™ Health & Safety
program cover all health and safety issues, policies and procedures for
all industries, or is it specifically suited to my industry? For example,
how does it relate to a motor vehicle workshop environment as opposed
to retail environment?
The Health & Safety CD-ROM is a generic program for retail and office
environments and covers general and essential health and safety policies
such as bullying, sexual harassment, discrimination, Worker’s Compensation,
accidents and injury, how to keep safe at work, ergonomics and so on,
which are relevant to many industries and workplaces.
Custom versions for other industries are also available on request.
If I use this program to train my staff on health and safety,
and there is an incident, am I legally covered?
Training with the Health & Safety CD-ROM is not protection from your
legal obligations. However, this program will assist you in keeping your
employees informed and meet your responsibilities as an employer. In accordance
with the OH&S Act 2004, your obligations as an employer is to ensure
the health, safety and welfare at work of all your employees. To meet
your responsibilities under the OH&S Act 2004 Section 21(2)(e) you
must provide the information, instruction, training and supervision to
employees to perform their work in a manner that is safe and without risk
to health. There was a recent prosecution whereby a company was fined
$25,000 for not providing information, training, instruction and supervision
for bullying in the workplace and a further $2500 for not providing the
corresponding systems of work. In addition, the employee guilty of the
offence was also fined out of his pocket $10,000 for the offence.
Is this program based on legislation written by government health
and safety bodies?
The Health & Safety program incorporates much information and policies
complying with the requirements of Workplace Victoria. Employers are required
to provide their employees with Health and Safety training by law. Health
& Safety training is an integral part of Health & Safety management
strategy and is necessary to allow managers and employees to fulfill their
health and safety roles and responsibilities.
How easy is the disk to use and navigate through?
The Health & Safety CD-ROM operates on PC's and runs from the CD-ROM
without requiring installation. It is easy to navigate through the menus
using only the mouse. No keyboard skills are required. The interactive
program is principally voice-over with text and images to reinforce the
content, making it easier to absorb the material.
How long does it take for trainees to complete the CD-ROM training
program?
The Health & Safety CD-ROM can be completed in just under an hour.
However, your employees can complete the program at their own pace and
can also navigate the program in sections if so desired.
Will all parts of the program be relevant to my employees, and
how do I ensure my employees will understand the information?
The program is interactive, and will require your employees to provide
responses to questions, which will actually get them thinking about the
material. The information provided on the program is concise and clear-cut
to ensure your employees don’t feel overwhelmed by information.
Almost all of the information provided on the program will be important
and relevant to your workplace. However, if you feel there are parts which
don’t apply to your organisation, you are able to omit that section
from your training program. At the end of the program there is multiple
question interactive assessment, that produces a report assessing your
employees’ understanding. This will highlight parts of the training
that require more revision.
Health & Safety legislation changes from state to state.
If I have an organisation that has stores (eg. A franchise) nation-wide,
how many CD's do I need, and will each CD-ROM be different?
Each store will need at least one CD-ROM per location.
How will the Health & Safety training program increase my
staff’s productivity? How will the Health & Safety training
program ensure happier staff?
How will the program assist my employees to perform their work safely?
Health & Safety legislation recognizes the importance of training
in preventing workplace injuries. Training is vital to assist employees
perform their work safely. That said, training should never be treated
as a substitute for removing a hazard. Training is only one part (an important
one) of your obligation as an employer. You also need to take other measures
to ensure the workplace is a safe environment for your employees. Appropriate
training ensures employees are aware of the rules, and therefore risk
of an unsafe workplace is minimised. A safe workplace has less conflict,
less disruption and fewer chance of ending up in court and costing you
money!
How will the Health & Safety program save me time and money?
By using the program you are fulfilling your obligation as an
employer. Fines and penalties are imposed for not providing information,
training, instruction and supervision, as in the form of prosecutions
and convictions. Adequately trained and aware employees reduce the likelihood
of industrial conflict. You are able to save time as your employees work
through the CD-ROM at their own pace without the need for another employee
to train them. You purchase the program once, compared to the expense
of one-on-one training, and over time your business will save considerably.
In addition, your employees are exposed to the same training program,
ensuring consistency in training delivery as well as reduced costs of
instructional material.
Does an iTRAIN SOLUTIONS™ consultant show me how
to use and implement the program at my workplace?
The CD-ROM is easy to install and very straightforward to use. iTRAIN
SOLUTIONS can recommend an independent OH&S consultant to assist with
more complex OH&S matters. If you require assistance with any of the
iTRAIN SOLUTIONS products, one of our consultants will be available
to help.
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iTRAIN SOLUTIONS™ Health & Safety
Program Technical FAQs
Can iTRAIN SOLUTIONS™ Health & Safety program be delivered
via the web?
iTRAIN SOLUTIONS can be readily delivered via the Internet. The iTRAIN
SOLUTIONS™ package is hosted as a single compressed file (that will
automatically decompress and run on the PC) from your website. All that
you are required to do is to download to your PC the AUTHOR Player from
the iTRAIN SOLUTIONS website. Once the AUTHOR Player is installed then
any AUTHOR lesson can be run. The employee logs onto the company web site
and clicks on the appropriate icon and the program commences. They enter
their employee ID code and begin their training. Multiple employees can
perform the Induction training at the same time.
Results of the training can be delivered your Head Office via:
- Hard copy printouts
- Emails sent to Head Office
- Web Results sends results over the Internet to TMS
- Interface to in-house program
(additional fees applicable to all above for implementation)
- SCORM compatibility (where results of each lesson are directed to
the appropriate learning management system, for example line managers,
sales supervisors etc)
Can employees be prevented from speeding ahead?
Normally employees can press the NEXT button to speed up the visual presentation
and cancel the audio when they move to the next screen. This offers trainees
who prefer reading text rather than listening to the audio the ability
to move through the lesson at their own pace. If requested, the Health
& Safety program can be adjusted so that the page must wait until
the audio finishes before proceeding. There is a small charge for this
function.
How are trainees tested, and evaluated on the information they
have learnt?
Questions can be asked throughout each section and at the end. The questions
asked during a topic area are for clarification and interaction rather
than for evaluation. The most common method of delivering evaluation is
to have an assessment option on the main menu. This means the employee
can review the information (or the lesson) as often as they like, until
they are ready to take the assessment.
Due to the design, it is recommended that each training program be run
from its own desktop icon or from a menu list in the Start-Programs menu.
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iTRAIN SOLUTIONS™ New Employee Induction
Program FAQs
Can iTRAIN SOLUTIONS™ New Employee Induction program be
delivered via the web?
iTRAIN SOLUTIONS™ is readily delivered via the intranet.
The iTRAIN SOLUTIONS™ package can be hosted as a single compressed
file (it will automatically decompress and run on the PC) from your web
site. The employee needs to download to their PC the AUTHOR Player from
the iTRAIN MULTIMEDIA SOLUTIONS web site. Once the AUTHOR Player is installed
then any AUTHOR lesson can be run. The employee logs onto the company
web site and clicks on the appropriate icon and the program commences.
They enter their employee ID code and begin their training. Multiple employees
can perform the Induction training at the same time.
Results of the training can be delivered to Head Office via:
- Hard copy printouts
- Emails sent to Head Office
- Web Results sends results over the Internet to TMS
- Interface to in-house program
(additional fees applicable to all above for implementation)
- SCORM compatibility (where results of each lesson are directed to
the appropriate learning management system, for example line managers,
or sales supervisors etc)
Can employees be prevented from speeding ahead?
Normally employees can press the NEXT button to speed up the
visual presentation and cancel the audio when they move to the next screen.
This offers learners who prefer to read the text rather than listen to
the audio the ability to move through the lesson at their own pace. If
requested, the Induction program can be adjusted so that the page must
wait until the audio finishes before proceeding. However, our experience
is that this is frustrating for learners. There is a small charge for
this function to be mobilised.
How are trainees tested, and evaluated on the information they
have learnt?
Questions are asked throughout each section. The questions asked during
a topic are for clarification and interaction rather than for evaluation.
The most common method of delivering evaluation is to have an assessment
option on the main menu. This means the employee can review the information
(or the lesson) as often as they like, until they are ready to take the
assessment at the end of the program.
Can I trial the iTRAIN SOLUTION™ New Employee Induction
program?
You can install the program for 30 days.
How do I ensure employees have successfully completed the training?
The Training Management System (TMS) allows trainees, managers and senior
employees access to courses, feedback on progress, result records and
printed reports. Depending on the employee’s seniority in the organisation,
various menus and applications can be accessed, providing the user with
essential information on which programs have been accessed and completed
by employees. For example, a manager will have access to detailed information
about individual employees, printed result reports, customisation preferences,
and will be able to add new training modules to the course. A trainee,
on the other hand will only have access to the relevant training program
and their personal information.
If the program is accessed via the Internet, what are the security
implementations?
Lessons can be accessed over the Internet from your company’s website.
Simply download the player once, and then the lesson. The lessons can
be set up to only play once and/or for a limited time period. Alternatively,
a password can be set where the employee is required to ring your Head
Office to request the password. These lessons can still run once and/or
for a limited time period.
How is employee access to the program controlled?
Employees need a password and username to access the various iTRAIN SOLUTIONS™
programs. A trainee’s access is restricted and limited. Senior management
has full access to the program. The Induction, Health & Safety and
Reference programs are run via TMS. Multiple employees have simultaneous
access to Induction training and at different stages.
Can 'reference' be turned on/off?
The desktop icon to ‘reference’ is not password controlled
although there may be third party programs that can control access. If
the iTRAIN SOLUTIONS™ program is purchased with TMS then access
to Reference can be controlled via password logon.
How is access to Reference controlled?
Access to Reference can be controlled via TMS, with access being removed
when and if required. Also, there can be a prerequisite where employees
cannot access Reference until they have completed the next module. Additional
links can be added to Reference to access PDF files, word documents etc.
Those files can also be accessed via TMS.
Due to the design, it is recommended that each training program be run
from its own desktop icon or from a menu list in the Start-Programs menu.
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